Technology: Why you should have a chatbot

As technology evolve, the world in which we live has to adapt to changes, and so do we. Most things nowadays are digitized making even business strive in the virtual world. As a result, chatbots are becoming the trend for most online business owners. Known to be one of the best allies a company and a customer can have on a website, this technology has changed the dynamics of online business.

What are the advantages of a chatbot?

Chatbots are simply programs designed to act as a conversational robot in order to answer any question the users may have. If you’ve browsed big companies’ websites or online shopping sites, it’s likely you’ve had an experience with a chatbot. It is usually a small pop up window located at the bottom of your screen. You can visit botnation which is a reference when it comes to chatbots. They are useful in many ways, one of them being the fact that they are active 24/7. Which means even a user that is browsing on a website with a chatbot at 2 am in the morning will still get assistance from the robot. They also come in handy when dealing with a lot of customers. The fact is, a human employee will not be able to satisfy more than 5 customer quarries at a time, but with a robot, managing the requests of multiple customers is a piece of cake. They can also collect data based on the browsing activity of a user on the website in order to propose more suited products or services to the customers.

What does it cost to develop a chatbot?

As amazing as a chatbot sounds, developing one from scratch for your business will come at a relatively high price, for it will require the hiring of professional developers. Luckily, you can still have a chatbot for your website by using third-party solutions which are much easier, cheaper and beginner-friendly.